Data Deletion
This page explains how to request deletion of your personal data held by Geuno Ltd (trading as Millineer). It is also the data deletion page for our Meta (Facebook, Instagram and WhatsApp) business integrations.
To request deletion of your data, email info@millineer.com with the subject Data Deletion Request. We will confirm deletion within 30 days.
1. Your Right to Erasure
Under the UK General Data Protection Regulation (UK GDPR), you have the right to request deletion of your personal data, also known as the "right to be forgotten". We will honour your request promptly and without charge, subject to the legal exceptions below.
2. How to Request Data Deletion
Option 1: Email (preferred)
Email info@millineer.com with the subject line "Data Deletion Request". Please include your full name, email address and phone number so we can find all records associated with you.
Option 2: Written request
Geuno Ltd (Millineer), 7 The Broadway, Preston Road, Wembley, HA9 8JT
We will acknowledge your request within 5 working days and confirm deletion within 30 days.
3. What We Will Delete
- Your name, email address and phone number from our enquiry and contact records
- Your WhatsApp conversation history with us
- Appointment booking records (where retention is not legally required)
- Marketing opt-in records
- Data received via Meta (Facebook/Instagram) lead forms
4. Exceptions: Data We May Be Required to Retain
- Clinical dental records: the General Dental Council requires patient records to be kept for at least 11 years for adults, or until the patient's 25th birthday for minors.
- Financial records: we must keep financial records for at least 6 years under HMRC rules.
- Ongoing legal matters: data subject to legal proceedings or regulatory investigations.
Where we cannot delete data in full, we will tell you what is retained, the legal basis, and when it will be deleted.
5. Meta (Facebook & Instagram) Data Deletion
To delete data we received from a Meta lead form, email info@millineer.com with the subject "Meta Data Deletion Request" and the name and email address you used on the form. We will delete it from our records within 30 days.
Millineer does not control data held by Meta on its own platforms. To request deletion of data Meta holds about you, visit facebook.com/help/contact/271999143694742 or manage your data at facebook.com/settings.
6. Confirmation of Deletion
Once your data has been deleted, we will confirm by email. If part of your request cannot be fulfilled because of a legal retention obligation, we will explain what is kept and why.
7. Complaints
If you are unhappy with how we handled your request, you can complain to the Information Commissioner's Office (ICO): ico.org.uk, 0303 123 1113, or Wycliffe House, Water Lane, Wilmslow, SK9 5AF.
8. Contact
Geuno Ltd (trading as Millineer)
Email: info@millineer.com
Registered address: 7 The Broadway, Preston Road, Wembley, HA9 8JT
Clinics: The Dental Clinic Broomfield, 584 Broomfield Road, Glasgow G21 3HN ยท Freshfaced, Caledonian House, 42 Caledonian Crescent, Edinburgh EH11 2AG